Luckily, building an SMS bot doesn’t require coding skills. SMS bots can be programmed with smart responses for subscribers to ask questions or retrieve instant information.Ĭonsider these common examples of when to use SMS bots:įor a closer look at use cases for SMS bots, read our guide SMS Marketing Examples. SMS bots also make it possible to scale customer support via text, allowing customers to get order updates and make purchases. SMS bots are a high-engagement channel for sending marketing promotions and sales updates to leads and customers. It is simple to personalize SMS bots that can be used to start interactive, two-way conversations that don’t require customers to download or access a new app. SMS bots make it easy to send mass text messages to a list of contacts. Text messages are instant and easily accessible, making SMS bots a scalable solution for healthcare organizations, schools and childcare, government and infrastructure, and businesses of all types, to provide real-time updates.
What is an SMS bot?Īn SMS bot is software that sends and responds to messages in SMS (short message service), also known as text messaging. Jump to the section with the links above or read on for the full guide. Here’s what we’ll cover in this guide to building an SMS bot in 10 minutes: No coding or previous chatbot experience required. Anyone can build an SMS bot with MobileMonkey.
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